Privacy Policy

defixetra.com ("Website") is a platform owned and operated by Defixetra ("We" or "Us"). We hold your privacy in high regard and are dedicated to upholding the highest standards of user privacy. The purpose of this Privacy Policy is to inform you about how we collect, process, use, and transfer (collectively referred to as "personal data processing") your personal information. Personal data includes any information related to an individual that can be used to identify that person, either on its own or when combined with other data. This Privacy Policy outlines how we handle personal data belonging to our business partners, investors, and Website users.

At present, we gather personal information from our users to deliver our products, services, and customer support. These offerings are accessible through various platforms, including but not limited to: websites, email, and telephone. The particular platform and the product, service, or support you engage with can influence the personal data we collect. Not all information we request, collect, and process qualifies as 'Personal Information' since it might not identify you as a specific individual. This category encompasses most 'User Generated Content' shared with the intention of exchanging information with other users within a transaction. Such 'Non-Personal Information' is not covered by this privacy policy. However, non-personal data may be used in aggregate or linked with existing personal information, in which case it will be treated as personal information. For the sake of transparency, this privacy policy will cover both types of information

DATA STORAGE LOCATION - As a UK-based company, our web servers are hosted in the UK. Our hosting provider complies with the EU/UK 'Privacy Shield', guaranteeing secure and GDPR-compliant storage of your data

REGISTRATION DATA - By registering on our website, you confirm that you are of legal age in your country, with a minimum age requirement of 18 years. We store your chosen username, email address, and any additional personal information provided in your user profile. You have the ability to view, edit, or delete your personal information at any time, with the exception of changing your username. Please note that website administrators also have access to view and edit this information

SUPPORT DATA - If you have a registered account on our website, you can submit support tickets for assistance. When you create a support ticket, the information you explicitly provide is sent to our third-party Ticksy ticketing system. You are asked for consent each time you create a new support ticket. Please note that only the data you provide explicitly is transmitted. Ticksy complies with the EU/UK "Privacy Shield" framework, ensuring the secure handling of your support-related information

COMMENTS - When you leave comments on our website, we collect the information you enter in the comments form, along with your IP address and browser user agent string. This information is collected to aid in spam detection and ensure the security of our platform

CONTACT FORM - Details submitted via the contact form on our website are forwarded to our company email hosted by Private Email, which complies with the EU/UK "Privacy Shield" policy. This information is retained solely for customer service purposes and is never utilized for marketing or shared with external parties.

In certain situations, users might voluntarily provide us with personal information without our explicit request or through methods not intended for the collection of specific types of information. Although we take reasonable measures to protect this data, if users bypass our systems and controls, the provided information will not be subject to this privacy policy. Additionally, users may share personal information on platforms beyond our control, such as social media or forums. While any information collected by us adheres to this Privacy Policy, the platform through which it was shared will be governed by its own Privacy Policy.

This website employs cookies, which are small text files placed on your device to enhance your browsing experience. Cookies are primarily used to retain user preferences, store information, and provide anonymized tracking data to third-party applications like Google Analytics. While cookies are generally designed to improve your online experience, you have the option to disable them on this site and others by adjusting your browser settings. We recommend referring to your browser's help section for guidance.

Additionally, our webpages may contain embedded content, such as YouTube videos. Embedded content from other websites functions similarly to your direct visit to those sites. These external websites might collect data, utilize cookies, integrate additional third-party tracking, and monitor your interactions with the embedded content. This tracking occurs even if you have an account and are logged in to the respective website. Here is a list of the services we utilize:

FACEBOOK - The Facebook page plugin is employed on our site to showcase our Facebook timeline. It's important to note that Facebook operates under its own cookie and privacy policies, which are beyond our control. No Facebook cookies are installed without your consent, and your IP address is not transmitted to a Facebook server until you provide explicit consent.

TWITTER - We utilize the Twitter API to showcase our tweets' timeline on our site. Please be aware that Twitter operates under its own cookie and privacy policies, beyond our jurisdiction. Your IP address is not transmitted to a Twitter server until your explicit consent is given.

YOUTUBE - We incorporate YouTube videos on our site through embedding. It's important to note that YouTube operates under its own cookie and privacy policies, beyond our control. Cookies from YouTube are not installed until your consent is given, and your IP address is not sent to a YouTube server until you provide explicit consent.

If you are not a registered investor on our platform, we do not retain or view any personal information about you. However, if you are a registered investor, your personal information can be accessed by our system administrators and support staff, but only when necessary to provide assistance and support. We do not share your data with third parties in a manner that reveals your personal details such as email or name. The only exceptions to this rule are our partners with whom we share limited data to ensure the services you expect from us are provided effectively.

GENERAL RIGHTS - If you have a registered account on our platform or have left comments, you can request an exported file of the personal data we retain, including any additional information you have provided. You also have the right to request the deletion of your personal data held by us. However, please note that we cannot erase data that is essential for you to be an active customer, such as basic account information like your email address, due to administrative, legal, or security reasons. If you choose to have all your data erased, we won't be able to offer any further support or product-related services to you

GDPR RIGHTS - Protecting your privacy is of utmost importance to us. In compliance with the General Data Protection Regulation (GDPR), we strive to uphold the highest standards of data security. Our website, defixetra.com, is accessible to residents of the European Union, and we are fully committed to complying with the European General Data Protection Regulation to safeguard your personal information.

When you submit a support ticket or a comment, the associated metadata is retained until you request its removal. This information is used to identify and approve your comments automatically, streamlining the moderation process. If you register on our website, the personal information provided in your user profile is stored securely. You have the option to view, edit, or delete this information at any time, with the exception of changing your username. Website administrators also have access to view and edit this data. We prioritize the security of your information by utilizing the SSL/HTTPS protocol site-wide. This encryption ensures that our user communications with the servers are protected, preventing unauthorized access by third parties. In the event of a data breach, our system administrators will promptly take necessary actions to maintain system integrity. Affected users will be notified, and password resets will be initiated if required

On certain occasions, it might be necessary or legally required for Defixetra to disclose your information in response to requests from government agencies or private litigants. You acknowledge that we may share your information with a third party if we believe, in good faith, that it is necessary for a civil action, criminal investigation, or other legal matter. If we receive a subpoena affecting your privacy, we may choose to notify you, providing you with an opportunity to challenge the subpoena, although we are not obligated to do so. We might also proactively report you and disclose your information to third parties if we suspect your involvement in fraudulent activities, or if we believe it's necessary for legal reasons. By using our services, you release us from any damages related to the release of your information to law enforcement agencies or private litigants. Any sharing of personal data for legal reasons will strictly adhere to the laws of the country you reside in.

Defixetra may provide links to third-party websites on this platform. These websites are not scrutinized for privacy or security compliance, and you absolve us of any liability regarding their conduct. Social media sharing links, whether displayed as text or icons, do not establish a connection with associated third parties unless explicitly clicked. It's important to note that this Privacy Policy, along with other policies and amendments, does not confer rights enforceable by third parties or necessitate the disclosure of personal information about Service or Site members. Defixetra holds no responsibility for information collected or used by advertisers or third-party websites. We recommend reviewing the privacy policies and terms of service for each site visited via third-party links.

We reserve the right to update this Privacy Policy periodically. Any amendments made will be reflected on this page, and your acceptance of these changes will be required to continue using our services.